Support that sounds like your brand
BA Performance places vetted, bilingual customer support reps from Latin America with U.S. companies. They handle phone, chat, and email in English and Spanish during your business hours. From $960 a month for 20 hours a week, all-in.
Camila T.
Support rep · Essential
Interviewer's note
“Calm under pressure. Switched between English and Spanish mid-ticket without losing the thread.”
Illustrative sample
Best for
Growing companies whose founders still answer tickets, or who need Spanish support without a second hire.
The work
How it runs
English- and Spanish-speaking customers, one person.
Phone, chat, email, and your help desk.
They work your business day. Nothing waits until tomorrow.
They report to you. We handle the paperwork.
Pricing
From $960 a month for 20 hours a week, or $1,920 full time, all-in.
| Role | Experience | 20 hrs / week | 40 hrs / week |
|---|---|---|---|
| Customer support repEssential | 1–3 years | $960 | $1,920 |
| U.S. customer service rep (median, with benefits) | Full time | — | $5,210 |
Monthly figures. All-in: payroll, contracts, compliance, and a replacement if the hire isn’t a fit. Full time saves 63% against the U.S. figure. U.S. figures use median base pay (BLS Occupational Outlook Handbook, May 2024; Bridge Group SDR Report 2025 for sales reps) plus employer benefit costs at 31.5% of total compensation (BLS Employer Costs for Employee Compensation, June 2026).
Taxes are billed separately.
“Very easy to work with and do exactly what they say will do.”
Questions
No. You hire a dedicated person who works only for you, on your team, under your direction.
Yes. Every rep is bilingual.
You do. They’re part of your team. We handle contracts, payroll, compliance, and replacements.
You get 2–3 vetted candidates within 3–5 business days. Your hire can start in as little as 2 weeks.
We replace them at no extra cost, with a new vetted candidate in 3–5 business days.
A $50 deposit starts the search. It's credited to your first invoice. There is no setup fee, and taxes are billed separately.
Thirty minutes: who you need, what it costs, and when they can start.
Book a discovery call