[Home](https://baperformance.com/) › [Services](https://baperformance.com/services) › Customer Service Outsourcing

Bilingual coverage that sounds like your brand.

# Customer Service Outsourcing

Inbound and outbound agents who represent your brand with professionalism — across every channel your customers actually use, in the time zones you actually need covered.

[Book a free discovery call](https://baperformance.com/book)

US hours
Full overlap with your business day

EN / ES
Native-level bilingual coverage

33
Industries served

What you get

## How the engagement actually runs

**Channel coverage**

Phone, email, live chat, and ticketing. Agents work inside your helpdesk, so history, macros, and reporting stay where your team already looks.

**Brand and tone training**

Agents learn your voice, your escalation rules, and your product before they take a single contact. No generic call-center scripting.

**Time zone alignment**

Latin American talent shares US business hours. No overnight shifts, no handoff gaps, no delayed responses because the team is asleep.

**Quality monitoring**

Contact reviews, CSAT tracking, and response-time reporting delivered on a fixed cadence, not on request.

Roles we staff

## Who you get

Best for: Teams whose response times are slipping, or who need bilingual coverage without opening a second office.

-   Inbound Support Agent
-   Outbound Retention Agent
-   Live Chat Specialist
-   Support Team Lead

Proof

## What operators say after working with us

Three of the teams we have built sales and process infrastructure for.

-   > Amazing insight into outsourcing services and implementation into building a fantastic sales team. Increased sales and cashflow by 20% month to month. Very easy to work with and do exactly what they say will do. Highly recommended!
    
    Usman
    CEO, Brand Media Works
    
-   > Their experience and knowledge of tools are exceptional. They have assisted us with a project to build out our entire pipeline management process, including all relevant steps, actions, automations and future prospecting and outreach process — advising us on the best combined approach across digital outreach and calls.
    
    Andy
    Founder & Director, Complete HQ
    
-   > Absolute wealth of knowledge when it comes to sales — from process design to day-to-day execution, they truly understand what it takes to build and scale a modern sales function. They have played a key role in helping us modernize our sales process, implement automation and bring structure to our outreach and follow-up systems.
    
    Tyler
    COO, AceMQ
    

Other services

## What else we run

-   ### [B2B Sales Outsourcing](https://baperformance.com/services/b2b-sales-outsourcing)
    
    Scale revenue without scaling headcount.
    
-   ### [Back Office Outsourcing](https://baperformance.com/services/back-office-outsourcing)
    
    The work that has to happen, handled.
    
-   ### [Virtual Assistant Services](https://baperformance.com/services/virtual-assistant-services)
    
    Executive-level support, in your time zone.
    

Ready when you are

## Stop guessing. Start growing.

A 30-minute discovery call: your hiring needs, how our people integrate into your systems, and whether we are the right partner. No deck, no pitch.

[Book a free discovery call](https://baperformance.com/book) [Explore our services](https://baperformance.com/services)

Prefer to write? [Send us a message](https://baperformance.com/contact).

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