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Support that sounds like your brand

# Hire bilingual customer support reps from _Latin America._

BA Performance places vetted, bilingual customer support reps from Latin America with U.S. companies. They handle phone, chat, and email in English and Spanish during your business hours.

[Book a discovery call](https://baperformance.com/book) [See the work](https://baperformance.com/roles/customer-support#role-work)

Candidate dossier Shortlisted

Camila T.

Support rep · Essential

**English, verified**

C1

**Experience**

2 years, SaaS support

**Time zone**

GMT-5 · works U.S. hours

**Tools**

Zendesk, Intercom

Interviewer's note

“Calm under pressure. Switched between English and Spanish mid-ticket without losing the thread.”

Illustrative sample

**2–3**

vetted candidates per role

**EN + ES**

one rep, two languages

**B2–C2**

verified English

**3–5**

business days to your shortlist

Best for

Growing companies whose founders still answer tickets, or who need Spanish support _without a second hire._

The work

## What does a bilingual support rep do for you?

**Phone**

Inbound calls answered during your business hours.

**Chat**

Live chat handled in the tool you already use.

**Email**

Tickets worked in your help desk, start to finish.

**Spanish customers**

Native Spanish, without hiring a second person.

How it runs

## A professional matched to how you work.

1.  ### One rep, two languages
    
    English- and Spanish-speaking customers, one person.
    
2.  ### Your channels, your tools
    
    Phone, chat, email, and your help desk.
    
3.  ### Your hours
    
    They work your business day. Nothing waits until tomorrow.
    
4.  ### You direct the work
    
    They report to you. We handle the paperwork.
    

> “Very easy to work with and do exactly what they say will do.”

**Usman** · CEO, Brand Media Works

Questions

## Hiring customer support

### Is this a call center?

No. You hire a dedicated person who works only for you, on your team, under your direction.

### Can they cover Spanish-speaking customers?

Yes. Every rep is bilingual.

### Who manages them day to day?

You do. They’re part of your team. We handle contracts, payroll, compliance, and replacements.

### How fast can they start?

You get 2–3 vetted candidates within 3–5 business days. Your hire can start in as little as 2 weeks.

### What if the person isn’t the right fit?

We replace them at no extra cost, with a new vetted candidate in 3–5 business days.

## Stop answering _tickets yourself._

Thirty minutes: who you need, what it costs, and when they can start.

[Book a discovery call](https://baperformance.com/book)

Other roles

[Sales reps](https://baperformance.com/roles/sales-reps) [Operations & admin](https://baperformance.com/roles/operations-admin) [Virtual assistants](https://baperformance.com/roles/virtual-assistants)

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