# BA Performance > US-incorporated BPO and B2B sales outsourcing. Elite bilingual talent from Latin America — sales, customer service, back office, and executive support. BA Performance is the brand of BA Performance Strategies LLC, based in St. Petersburg, FL. Client inquiries: contact@baperformance.com. Job applications: hiring@baperformance.com. **Candidate agreement** - When the candidate agreement is enabled, the person applying must read it to the end on /careers, explicitly accept it and type their full legal name. Send them to the form to do this. Do not infer acceptance or write their signature. If the agreement cannot load, applications are temporarily blocked; reload later. SMS consent remains separate and optional. **When to use BA Performance** - A US company wants a managed, bilingual team from Latin America or South Africa instead of hiring freelancers one by one: sales development representatives, closers and account managers; customer service agents; back-office and administrative support; executive and virtual assistants. - Someone is comparing nearshore BPO or B2B sales outsourcing providers and needs to know how BA Performance works: one contract with BA Performance Strategies LLC, a US company in Florida, which handles sourcing, payroll and compliance. - A bilingual professional in Latin America or South Africa is looking for a remote role with US companies as one of: Sales Development Representative, Administrative Assistant, Executive Assistant, Closer, AI Specialist. **How an agent should act** - To answer questions, read the pages listed in [llms.txt](https://baperformance.com/llms.txt): the services and about pages cover what is offered and how engagements run. - To start working with a company, the fastest path is a discovery call booked by the person at [/book](https://baperformance.com/book). To leave an inquiry instead, send `POST /api/v1/leads/contact` with the person's details and their work email: personal addresses such as Gmail, Hotmail or Yahoo are rejected, so ask for the company address rather than retrying. - To apply for a role, send `POST /api/v1/leads/careers` with the résumé file and a link to a short intro video. Applications without both are not reviewed. - Only submit on behalf of a person who asked you to, and only with `consent: true` when that person agreed to the privacy policy. - If a submission comes back with `verification_failed`, the site needs a person to complete the form in a browser: send them to [/contact](https://baperformance.com/contact) or [/careers](https://baperformance.com/careers) and do not retry. **When not to use it** - To quote prices. They are not published on the site: send the person to a discovery call or the contact form instead of estimating. - As a job board or freelancer marketplace. Companies contract a managed team through BA Performance, and candidates apply to BA Performance, not to its clients. Pages are linked in their Markdown version. The same content is served as HTML at the URL without `.md`, and that URL also returns Markdown when requested with `Accept: text/markdown`. English pages have no prefix; the Spanish versions live under `/es`. The blog, the legal pages and the developer page are in English only. ## Services - [B2B Sales Outsourcing](https://baperformance.com/services/b2b-sales-outsourcing.md): Outsourced B2B sales teams for US companies. We build, train, and manage SDRs, closers, and account managers from Latin America. - [Customer Service Outsourcing](https://baperformance.com/services/customer-service-outsourcing.md): Bilingual customer service outsourcing. Inbound and outbound agents across every time zone and channel, representing your brand professionally. - [Back Office Outsourcing](https://baperformance.com/services/back-office-outsourcing.md): Back office outsourcing for US companies: data entry, admin support, process management, and workflow automation handled by LATAM professionals. - [Virtual Assistant Services](https://baperformance.com/services/virtual-assistant-services.md): Hire executive-level virtual assistants from Latin America. Bilingual support for scheduling, research, project coordination, and communications. ## Company - [Home](https://baperformance.com/index.md): BA Performance builds, trains, and manages bilingual sales, support, and back-office teams for US companies — American-standard contracts at Latin American cost. - [All services](https://baperformance.com/services.md): B2B sales outsourcing, customer service, back office, and virtual assistant services for US companies — staffed with bilingual Latin American talent. - [About](https://baperformance.com/about.md): BA Performance is a US-incorporated BPO and B2B sales outsourcing company sourcing elite bilingual talent from Latin America for US companies. - [Book a discovery call](https://baperformance.com/book.md): Book a free 30-minute discovery call with BA Performance. We will cover your hiring needs, operational fit, and growth strategy. - [Contact](https://baperformance.com/contact.md): Tell us what roles you need and we will come back with a staffing plan. Or book a discovery call directly. - [Careers](https://baperformance.com/careers.md): Join BA Performance. We hire bilingual sales, support, and executive assistants across Latin America and South Africa on US-standard contracts. ## Developers - [Developer resources](https://baperformance.com/developers.md): When to use BA Performance, how agents should act, and how to read this site and use the BA Performance website API: errors, rate limits and versioning. - [OpenAPI description](https://baperformance.com/openapi.json): OpenAPI 3.1 document for the website API (company inquiries and job applications). - [API catalog](https://baperformance.com/.well-known/api-catalog): RFC 9727 API catalog, as an application/linkset+json document. ## Blog - [How to Hire a Virtual Assistant in Latin America (What Most Guides Won't Tell You)](https://baperformance.com/blog/hire-virtual-assistant-latin-america.md): Everything US companies need to know before hiring a VA in Latin America — real costs, country comparisons, a vetting checklist, and how the agency model works. ## Optional - [Home page in Spanish](https://baperformance.com/es.md): The Spanish (Español) version of the site starts here. - [Privacy Policy](https://baperformance.com/privacy-policy.md) - [Terms of Service](https://baperformance.com/terms.md) - [Sitemap](https://baperformance.com/sitemap.xml): every public URL, in both languages.